shipping policy

Shipping Service

We currently use Royal Mail and DPD for our UK and international deliveries.

UK Shipping Options

Royal Mail Tracked 48 (2–4 Working Days) — £3.95
Royal Mail Tracked 24 (1–2 Working Days) — £4.95
DPD Premium Next Day — £6.95
DPD 2 Day Service — available for selected UK destinations
DPD International — available for international orders

Please note that all delivery times are estimates and may vary depending on your location, the carrier network and circumstances outside of our control.

Dispatch & Cut-Off Times

Our daily order cut-off is 3:00pm.

Orders placed before 3:00pm on an applicable dispatch day will normally be dispatched the same day. Orders placed after 3:00pm will be dispatched on the next applicable working day.

DPD: Glow Box dispatches DPD orders Monday to Saturday.

Royal Mail: Royal Mail orders are dispatched/collected Monday to Friday. Orders placed after the Friday cut-off or over the weekend will be collected on the next working day.

Royal Mail deliveries normally take place Monday to Saturday. Some Royal Mail Tracked 24 parcels may also be delivered on Sundays depending on the delivery area and Royal Mail's local service.

Please remember that dispatch time and delivery time are separate. Once your parcel has been collected by the carrier, the delivery timeframe will depend on the shipping service selected and the carrier network.

DPD Premium Next Day

Our DPD Premium Next Day service is available for eligible UK mainland addresses.

Next Day delivery is not available to certain destinations, including Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey and some Scottish Highlands and Islands postcodes. These destinations may require a two-day or extended delivery service.

DPD provides parcel tracking, delivery updates and, where available, SMS/email notifications and an estimated one-hour delivery window.

Royal Mail Tracked 24 & Tracked 48

Royal Mail Tracked services provide tracking throughout your parcel's journey, along with delivery confirmation and, where available, a photograph confirming delivery.

Royal Mail Tracked 24 and Tracked 48 are estimated delivery services and are not guaranteed delivery dates. Delivery times can vary for certain postcodes, remote areas, during busy periods or where circumstances outside the carrier's control affect the network.

International & Republic of Ireland Shipping

International and Republic of Ireland orders are shipped using DPD, unless otherwise stated at checkout.

Orders placed before 3:00pm on an applicable dispatch day will normally be dispatched the same day. Orders placed after the cut-off will be dispatched on the next applicable working day.

Delivery to the Republic of Ireland is normally approximately 2 working days, while international deliveries are normally expected within 7–9 working days, depending on the destination and customs clearance.

International orders may be subject to customs duties, import taxes, handling charges or other fees when they arrive in the destination country.

These charges are determined by the destination country's customs authorities and are outside Glow Box's control. Unless otherwise stated at checkout, the customer is responsible for any applicable import duties, taxes or customs charges required for the parcel to continue to its destination.

Delivery Issues, Lost Parcels & Disputes

Please ensure that the shipping address entered at checkout is complete and accurate. Missing or incorrect address information may result in delays, failed delivery attempts or parcels being delivered to the wrong location.

Once your order has been dispatched, you will receive tracking information for either Royal Mail or DPD, depending on the service selected.

Both carriers provide tracked delivery information and may also provide delivery confirmation, GPS/location information and/or a photograph of the parcel at the delivery location.

If You're Not Home

Depending on the carrier and the delivery options available for your parcel, you may be able to request an alternative delivery arrangement, such as:

Delivery to a nominated neighbour
Delivery to a designated safe place
Delivery to a collection point, Post Office, parcel shop or Pick Up Shop
Delivery on an alternative date

Available options will be shown through your Royal Mail or DPD tracking information.

If you choose a nominated neighbour, safe place or other alternative delivery option, please ensure that the location selected is suitable and secure.

Parcel Showing as Delivered but Not Received

If your Royal Mail or DPD tracking shows that your parcel has been delivered but you cannot locate it, please first check:

The delivery photograph or tracking information
Around your property and any nominated safe place
With other members of your household
With neighbours where appropriate
Any collection point, Post Office, parcel shop or Pick Up Shop shown on your tracking

If you still cannot locate your parcel, please contact info@glow-box.co.uk as soon as possible. Our Customer Service team can investigate the delivery with Royal Mail or DPD, depending on which carrier was used.

We recommend contacting us within 48 hours of the parcel being marked as delivered, as this allows us to raise an investigation with the carrier as quickly as possible.

Please report suspected lost or misdelivered parcels to us as soon as possible and, where possible, within 14 days of the expected or recorded delivery date so that we can investigate with the relevant carrier.

Delays

Although we will always do our best to ensure orders arrive within the estimated timeframe, carrier delivery times are estimates unless specifically stated as guaranteed.

Delivery may occasionally be affected by circumstances outside Glow Box's reasonable control, including severe weather, transport disruption, carrier network delays, customs clearance, public holidays, high parcel volumes or other exceptional events.

If your parcel is significantly delayed or appears to be lost, please contact info@glow-box.co.uk and our Customer Service team will investigate this with the relevant carrier.

Delivery Time Disclaimer

All delivery times stated on the Glow Box website, at checkout or within our shipping information are estimated only and are not guaranteed delivery dates.

Once your order has been dispatched and accepted into the Royal Mail or DPD network, the delivery of your parcel is managed by the relevant carrier and the actual delivery timeframe is outside Glow Box's direct control.

Delivery may occasionally take longer than estimated due to carrier delays, adverse weather, transport disruption, high parcel volumes, public holidays, customs clearance, remote delivery locations, incorrect or incomplete address information or other circumstances beyond our reasonable control.

Selecting a faster delivery service, including Royal Mail Tracked 24, Royal Mail Tracked 48, DPD Next Day or DPD 2 Day, does not guarantee that your parcel will arrive on a specific date or within a specific timeframe.

Glow Box cannot guarantee delivery dates or times and will not issue refunds, partial refunds, compensation or refunds of delivery charges solely because a parcel arrives outside the estimated delivery timeframe.

If a parcel is significantly delayed, lost or has not been delivered, please contact info@glow-box.co.uk and our Customer Service team will investigate the matter with the relevant carrier.